Help Center
My Order
How can I track my order?
You can simply track your order by visiting our tracking page.
When will I receive my order?
Here are the approximate delivery times based on your location:
🇬🇧 United Kingdom
Standard: 3-6 business days
🇺🇸 United States
Standard: 5-10 business days
🇪🇺 Europe
Standard: 5-10 business days
🌎 Other locations in Oceania, Asia, Africa, South America, North America
Standard: 10-30 days
Remote area: 10-40 days
Don't worry, we will keep you updated every step of the way through your preferred method of communication.
Can I make changes to my order?
We process and pack orders almost immediately after receiving them, so send us a message as soon as possible below, and we'll do our best to accommodate you.
Unfortunately, we cannot guarantee your order can be changed once it's placed. If your order has already been processed, you can return it for a refund once it arrives.
What if I received a defective item?
Firstly, we're so sorry you received a defective item! Please request a refund or replacement by contacting us at sales@speedexwireless.com within 7 days of receiving your defective item.
Shipping
How long does the processing take?
We do our best to process most orders within 1-3 business days, but some items with high demand may take couple of days longer to process.
How long does the shipping take?
Here are the approximate delivery times based on your location:
🇬🇧 United Kingdom
Standard: 3-6 business days
🇺🇸 United States
Standard: 5-10 business days
🇪🇺 Europe
Standard: 5-10 business days
🌎 Other locations in Oceania, Asia, Africa, South America, North America
Standard: 10-30 days
Remote area: 10-40 days
Don't worry, we will keep you updated every step of the way through your preferred method of communication.
What if I received a damaged product?
Please inspect your order upon receiving it for any damage. In case if the product you received has been damaged or you received a faulty one, contact our customer support team within 7 days of receiving the package. We will be happy to send you a replacement once you return it.
Returns, Exchanges & Cancellations
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. See our returns policy for more details.
How do I request a return?
To start a return, you can email us at sales@speedexwireless.com. Please make sure to include your Order Number when starting a return.
How do I request an exchange?
To make an exchange request, you can email us at sales@speedexwireless.com. Please make sure to include your Order Number when making this request.
How do I cancel an order?
If you wish to cancel your order please let us know within 4 hours of placing your order. Order cancellation requests after the first 4 hour timeframe will not be accepted.
About Speedex™
Why choose Speedex?
We aim to spread love and kindness by helping everyone relive their memories with our digital photo frames.
Our dedicated team of hardworking and passionate individuals is continually working to enhance our product quality and customer service.
Come and join us in changing how the world shares love through memories!
Where are you based?
Speedex is headquartered in London, England, but we ship worldwide!
How do I contact you if I need more help?
You can send us a message using the form below or send an email to sales@speedexwireless.com. Our friendly customer care team is here to help when you need us!
How to resell Speedex™ Products?
If you are interested in reselling Speedex™ Products, we'd love to hear more! Please contact us by visiting here.
Still need help?
If we still couldn't answer your question, please feel free to get in touch with our customer friendly team!
Email: sales@speedexwireless.com
Phone: +44 20 4574 6499
Address: No. 19, 1-13 Adler Street, London, E1 1EG
or alternatively use the contact form below,